Specialist Budgeting Advice

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At Nova-Star, we want every resident to enjoy a safe, comfortable, and well-maintained home.
Our dedicated repairs and maintenance service is here to make sure that if something goes wrong in your property, it’s put right quickly and efficiently.

• We aim to keep all homes in excellent condition.
• All properties are inspected regularly to make sure they meet safety and quality standards.
• We’ll always be honest and clear about what we’ll do, when we’ll do it, and who will be attending.
• Our repairs team and contractors carry official Nova-Star ID at all times.

When a repair appointment is arranged, please make sure you’re at home at the agreed time.
If you can’t be in, let us know so we can rearrange.
All Nova-Star staff and contractors wear photo ID and will introduce themselves before entering your home.

You are responsible for:

• Reporting repairs as soon as possible
• Taking care of your home and not causing damage
• Replacing small items such as light bulbs or fuses
• Allowing reasonable access for repairs and inspections

If damage is caused deliberately or through neglect, we may recharge the cost of the repair.

Emergency Repairs – Within 24 hours
These are repairs that pose a serious risk to health, safety, or security, for example:

• Gas leaks
• Electrical faults or no power
• Severe water leaks or flooding
• No heating or hot water (in winter)
• Broken entrance doors or windows that make the property insecure

Call us immediately if you have an emergency repair.

Urgent Repairs – Within 3 working days
Repairs that cause inconvenience or could worsen if not fixed quickly, for example:

• Leaking roofs or pipes
• Blocked toilets or drains
• Faulty locks
• Minor electrical or plumbing issues

Routine Repairs – Within 20 working days
Non-urgent repairs that do not pose immediate risk, for example:

• Minor plastering or tiling
• Internal doors or fittings
• Dripping taps
• Decoration or small joinery issues

We’ll always try to fix issues sooner where possible.

In addition to day-to-day repairs, we carry out regular planned maintenance such as:

• Gas safety checks (annually)
• Electrical testing (every 5 years)
• Fire alarm tests (weekly)
• Legionella and water safety checks
• Property inspections and upgrades

We’ll always notify you in advance when we need access to your home for these checks.