Privacy Policy

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Nova-Star Supported Living (“Nova-Star”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make an enquiry, or receive our services.

We may collect and process the following types of information:

a. Personal Information:

• Name, address, telephone number, and email address.
• Information provided through contact forms, referrals, or applications.

b. Service Information:

• Details provided by you or partner organisations (e.g., local authorities or referral agencies) for the purpose of delivering supported living services.

c. Technical Information:

• IP address, browser type, and browsing data collected through cookies and analytics tools to improve our website and user experience.
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We use your information to:

• Respond to enquiries and process referrals.
• Deliver supported living and related care services.
• Manage tenancies, support plans, and communications.
• Comply with legal and regulatory obligations.
• Improve our website and services.

We only collect and use the minimum amount of information necessary to fulfil these purposes.

We rely on one or more of the following lawful bases for processing your personal data:

• Consent: When you have given us permission to process your data.
• Contract: When processing is necessary to deliver our services or manage your tenancy.
• Legal Obligation: When required by law (e.g., safeguarding duties).
• Legitimate Interests: When processing is necessary for our operational functions or to improve our services.

We only share your data with:

• Local authorities, housing partners, or support agencies for legitimate service delivery.
• Contractors, such as maintenance providers, when necessary to complete repairs or services.
• Regulatory or safeguarding bodies, where legally required.

We do not sell your personal data to third parties.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once no longer required, data is securely deleted or anonymised.

We implement robust technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure storage systems, and restricted access controls.

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data (“right to be forgotten”).
• Restrict or object to processing.
• Request data portability.

To exercise any of these rights, please contact us using the details below.

Our website uses cookies to enhance your browsing experience and help us improve our services. You can manage your cookie preferences in your browser settings.

If you have any questions or wish to exercise your data rights, please contact:

Data Protection Officer
Nova-Star Supported Living
Email: GDPR@nova-star.co.uk
Address: England, UK

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk