Rent Arrears

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At Nova-Star Supported Living, we understand that sometimes life’s challenges can make it difficult to keep up with rent.
Our goal is to work with you, not against you, to help you get back on track.

We’re here to offer practical support, advice, and understanding — not judgement.
If you’re struggling to pay your rent or think you might fall behind, please talk to us as soon as possible. The earlier you contact us, the more ways we can help.

Our dedicated housing and support team can:

• Review your rent account and explain what’s owed
• Help you set up affordable payment arrangements
• Support you to apply for Housing Benefit or Universal Credit
• Provide budgeting and money management advice
• Refer you to external debt advice or welfare agencies for extra help

We’ll always treat your situation with confidentiality and respect, and we’ll agree on a manageable plan that fits your personal circumstances.

If you can’t make a payment or are worried about your rent:

1. Contact us straight away — don’t wait for it to build up.
2. We’ll arrange a private meeting with a member of our team to discuss your options.
3. We’ll work together to create a plan that prevents further arrears and helps you stay in your home.

📞 Phone: 07369229795
📧 Email: rents@nova-star.co.uk
💬 Speak to your Support Worker

Our approach is based on early intervention and partnership:

• We’ll contact you promptly if we notice any missed payments.
• We’ll never take enforcement action without trying every possible solution first.
• We’ll work with support agencies where needed to make sure your wider needs are met.

Our aim is to help you maintain your tenancy and financial stability, not to cause additional stress.

We can also help you to:

• Review your household budget
• Manage utility bills
• Access benefits advice and grants
• Understand your tenancy responsibilities