Nova Star Services

Intensive Housing Management

Our Intensive Housing Management service is at the heart of what we do. It ensures that every resident lives in a safe, well-maintained, and supportive environment. This service goes beyond traditional housing management, offering residents practical help and ongoing engagement to sustain their tenancies and improve their quality of life.

We provide regular property visits, welfare checks, and proactive interventions to identify and address any emerging issues early. Our housing officers also help residents develop essential life skills, manage rent and bills, and access external services such as employment support, healthcare, and education.

Care, Support and Supervision

We recognise that many of our residents face complex personal challenges. Our Care, Support, and Supervision service offers tailored assistance to help them overcome these difficulties and move toward independence.

This includes one-to-one support sessions, emotional and practical assistance, and coordination with specialist agencies where additional help is needed. We promote recovery, resilience, and confidence through a person-centred approach, ensuring each resident feels heard, respected, and supported throughout their journey.

Our trained support staff provide supervision where necessary to help residents manage daily living tasks, maintain personal safety, and build the skills they need for a stable future.

24-Hour Emergency Repair Service

We understand that a safe and well-maintained home is vital to stability and well-being. That’s why Nova-Star Care offers a 24-hour emergency repair service for all residents.

Our maintenance team is available around the clock to respond to urgent issues such as electrical faults, leaks, heating problems, or security concerns. We work with trusted contractors to ensure that repairs are completed promptly and to a high standard.

This service gives residents peace of mind knowing that help is always available — day or night — to keep their home safe and comfortable.

Welcome to Nova Star

Tenancy and Property Management

Nova-Star Care provides professional tenancy and property management across all our supported housing schemes. Our dedicated team oversees every aspect of property compliance, safety certification, rent collection, and tenancy sustainment.

We ensure all properties meet health and safety regulations and conduct regular inspections to maintain high standards of living. Tenants are supported from the start of their journey — from sign-up to tenancy sustainment — with clear guidance on rights, responsibilities, and how to access further support if needed.

Our goal is to create well-managed, thriving homes where residents feel secure, valued, and empowered to move forward in life.

Working Together for Better Outcomes

Every service we provide is guided by a commitment to collaboration, respect, and positive outcomes. By combining strong housing management with compassionate support, Nova-Star Care helps individuals build resilience, regain confidence, and achieve independence.

Through our joined-up approach and dedication to quality, we continue to make a meaningful difference in the lives of those we serve across London and the South East.