Resident information

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Nova-Star provides a reliable 24-hour repairs and maintenance service, ensuring residents’ homes remain safe, secure, and well-maintained at all times. You can raise a repair by hitting the button below.  For more information about repairs click here.

At Nova Star, we take a complaints very seriously and will provide an acknowledgement to all complaints within 24 hours.  All complaints are fully investigated and responded to within 20 working days.  For further info click here.

We have a zero tolerance policy for Anti Social Behaviour and will take swift action to resolve any report made to us by our tenants staff or members of the public. Your tenancy may be risk if you and members of your house hold  cause ASB

Our team can provide specialist support mourned budgeting and managing your money, including welfare benefits advice. We also offer a sign posting service to one of our partner agencies for specialist  money advice. For further information and advice click here.

We take damp and cold extremely seriously and will aim investigate and respond to new reports of emergency damp and cold within 24 hours.  We will investigate significant hazards within 10 working days.   For further information visit  our damp and mould advice pages here.

We take a proactive approach to income management and offer early intervention support to all residents experience issues with managing their rent account.  For further information and advice about managing you rent account please click the  following link here.