Damp and Mould

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At Nova-Star Supported Living, your health, comfort, and safety are our top priorities.
We understand that damp and mould can be worrying, and we take every report seriously.
Our commitment is simple: to respond quickly, fix the issue properly, and make sure your home stays healthy and safe.

We will:

• Treat all reports of damp and mould as urgent health and safety issues
• Inspect within 24 hours if the problem presents a potential health risk
• Complete repairs within 7 days of inspection wherever possible
• Identify and fix the cause, not just the symptoms
• Keep you informed throughout the process until the issue is fully resolved

We will never blame or judge residents for the presence of damp or mould.
Our approach focuses on partnership and prevention.

There are several reasons damp or mould may appear in a property, including:

• Leaks from roofs, pipes, or gutters
• Poor ventilation or condensation from cooking, showering, or drying clothes
• Structural issues allowing water to enter the building
• Blocked air vents or extractor fans

Our trained maintenance team will identify the exact cause and ensure a full repair, not a temporary fix.

In addition to fixing reported issues, we carry out:

• Quarterly Health and Safety Inspections (HHSRS)
• Annual property condition surveys
• Regular ventilation checks to ensure fans and air vents work properly
• Resident guidance on keeping homes well-aired and moisture-free

There are simple steps you can take to help reduce condensation:

• Open windows regularly or use extractor fans when cooking or bathing
• Keep lids on pans while cooking
• Avoid drying clothes on radiators where possible
• Leave a small gap between furniture and walls to allow air to circulate

If you’re ever unsure, just ask your support worker — we’re happy to provide advice or help with ventilation solutions.

Priority                    Description                                                                                                                                    Response Time

Emergency             Serious water leaks or extensive black mould affecting health                     Attend within 24 hours       

Urgent                      Significant damp or mould spreading or causing damage                                Attend within 3 working days 

Routine                    Minor condensation or small mould areas                                                                 Attend within 7 working days